Return Policy

All our products are inspected and tested as much as possible before delivery, and are therefore of the highest quality.

  • You as a customer shall inspect the products immediately upon receipt. If there is anything wrong with the product or the delivery, contact us at sales@ restoreit.eu or by telephone +46 0410-353626, within 10 working days after you have received your shipment, and we will take care of the problem.
  • If you fail to do so you shall be deemed to have accepted the delivery.
  • If you for any reason are not satisfied with your purchase, you have full return right within 10 working days after you have received your delivery. This means that you have the right to return the product and get it replaced, get a credit note or get your money back.
  • The return right is applied only if the product is in the same condition as when it was sent from us. The product may not be used, and if the products are in a package or has a LCD warranty seal, the package and the seal must of course be unbroken.
  • Special exchange rules are applied for digitizers and LCD screens. Don’t use digitizer or LCD screen on the phone with sticking kit, and always test them by connecting connectors only, and don’t remove the screen protectors. However LDC screens with touch-faults will be replaced even if the seal is broken.
  • Returned items found not defective after testing will be returned on the customer´s expense.
  • Manufacturers of smart phones and tablets on-going make changes in the software, which may lead to that a product delivered by us, for example a non-original display, no longer works. We guarantee that our products, at the day of delivery, works with the manufacturer’s product. However we cannot take any responsibility for the product, if it after a software update, no longer works. This scenario is therefore not a valid cause for a warranty complaint or a return.
  • The return right is not valid for purchases of “on order products” (Svenska: beställningsvaror) that we do not have in our stock.
  • When using the return right, you have to pay for the return fright, however not if the product was broken when it was delivered. You are also responsible for the risk of damages or loss during the return transport. If a return does not come back to us, you will have to pay for the lost product.
  • If you have paid for your purchase before it is returned, we will reimburse you with the current day price (Svenska: dagspris) for the product including a reduction of any given discount. If the whole delivery is returned and no replacement is done, we will reimburse you also for the initial freight cost. We will send you a credit note. If you for any reason instead of a credit note want the money to be paid out, we will do so within 30 days after we have received the details of your bank account. Credit notes not used within 12 months from the date of issue will be cancelled without any notice, compensation or payment.
  • All our spare parts are covered by a 3 month warranty, meaning that we within 3 months from the day of the delivery will exchange a faulty product with a new product. The warranty does not apply to damage caused by improper handling of the product.
  • If you want to return a product, Contact our customer service or on Tel: +46 0410-353626 before the return. You must also use this RMA-document.

Return address:
Restoreit AB
Företagsvägen 29 Hus 8
232 37 Arlöv, Sweden

  • Returns sent to a wrong address and therefore not received by us, will not be considered as valid claims and will not be approved.
  • Returns sent to us as Cash on Delivery (Svenska: Postförskott eller Efterkrav) will not be collected by us.
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